Frequently asked questions
Frequently Asked Questions
Order Enquiries
What payment methods are available?
We accept Visa, Mastercard, Solo, Maestro, Visa Debit, Visa Electron & American Express. All transactions are securely processed in GBP (£).
Can I amend or cancel my order?
Orders may be amended or cancelled prior to dispatch. Please contact us as soon as possible and we will do our best to assist. Once an order has been dispatched or is in production, amendments may no longer be possible.
Delivery & Shipping
What are your delivery times?
Delivery times vary depending on product availability and destination. Estimated lead times are displayed on individual product pages. For made-to-order or specialist items, our team will contact you with a confirmed delivery schedule once your order is placed.
Do you ship internationally?
Yes, we ship internationally. Please note that the shipping costs shown at checkout apply to UK deliveries only. For international orders, shipping costs may vary depending on destination, size and weight, and will be confirmed separately once your order is placed.
Do you ship worldwide?
Yes, we ship worldwide. While worldwide shipping is not currently available as a checkout option on our website, we are able to organise delivery to any destination on request.
For worldwide shipping enquiries, please contact us by email with your delivery address and the products you are interested in, and our team will provide a tailored shipping quotation and delivery timeline.
Returns & Warranty
What is the warranty on Stella 1882 bathroom taps?
All Stella 1882 products are supplied with a lifetime warranty on built-in parts and a 2-year warranty on the product itself. Any customs taxes associated with returns are handled by us.
Defective parts replacement
In the unlikely event that a part is found to be defective, we will supply and ship a replacement at no additional cost, even if the original warranty period has expired.
Can I return an item?
Returns are assessed on a case-by-case basis. Please contact us prior to returning any item so we can advise on eligibility and next steps.
Are Plinth Studio products returnable?
Plinth Studio products are non-returnable. Each piece is considered carefully for its form, proportion and intended setting, and we kindly ask customers to ensure all dimensions, specifications and finishes are correct before placing an order.
If you require any clarification prior to purchase, our team is available to assist with product details and specification guidance.
Product Information & Installation
Are your products authentic?
Yes. We are an authorised retailer of all brands featured on our website. All products are sourced directly from the manufacturer or their approved distributors.
Do you provide installation guidance?
Manufacturer installation instructions are supplied with all products. If you require technical guidance prior to purchase, our team will be happy to assist.
Can I order samples or finish swatches?
Where available, finish samples may be requested to assist with specification decisions. Please contact us for availability and pricing.
Design Services
Do you offer interior design advice?
Yes. We provide interior design guidance to support product selection, finishes and overall specification where required. This service is available for both private clients and trade professionals and can be tailored to suit individual projects.
Trade Accounts
Do you offer trade discounts?
Yes, we offer exclusive trade pricing to architects and interior designers. Our trade programme is designed to support professionals working on residential and commercial projects.
How do I apply for a trade account?
To apply, please contact us with your business details and proof of trade. Once approved, you will receive access to preferential pricing and dedicated support.
Do you support large or bespoke projects?
Yes. We work closely with architects and interior designers on both residential and commercial projects, offering tailored quotations, lead-time coordination and specification support.
Is trade pricing confidential?
Yes. Trade pricing is strictly confidential and available only to approved trade account holders.
Aftercare & Support
What aftercare support do you provide?
We offer ongoing aftercare support, including spare parts assistance and finish care guidance, to ensure your products perform beautifully over time.
Who should I contact for further assistance?
If you have any questions or require personalised advice, please contact our team and we will be happy to assist.